ActionAid Bangladesh is looking for suitable candidate for the following position:

Associate Officer - ICT 

Unit                               :   ICT

Location of posting      :    Cox’s Bazar.        

Types of contract          :    Fixed Term Contract.

Duration                       :     01 (One) Year (if not extended).

Number of positions    :     02 (Two).

Salary and benefits      :    Competitive salary will be offered with other admissible benefits.

Role Overview

This position assists all staff of Cox’s Bazar with technical support of Desktops and Laptops computers, Applications, Network, Web, MIS, ERP, Internet and related technology. Support includes any IT hardware installation and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-to-one support to end users and AAB Cox’s Bazar Network. The employee in this position also assists in the maintenance and testing of network, printers, network printers, wireless connectivity (Access Point) and associated equipment of Action Aid Bangladesh IT. The position’s responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment.  

Key responsibilities include (not limited to)

Technical Support 

• Ensure the smooth running of all IT systems, including anti-virus software, multifunction printer services. and ensure the security of data from internal and external unauthorized access.
• Maintain and troubleshoot all network and computer related issues.
• Knowledge in Network & Hardware trouble shooting and Able to provide all kind of Technical support.
• Knowledge in Installation of Operating system.
• Conduct electrical safety checks on computer equipment
• Monitor performance and manage parameters to provide fast responses to front-end users.
• Provide technical support for both hardware and software issues of our users.
• Network trouble shooting, network maintenance and network cabling.
• Integrate and configure computer networking for best performance.
• Assist to implement LAN/WAN/Internet/Intranet connectivity for remote locations and design systems for those locations to maintain the entire internet/intranet from a central point.
• Knowledge in Office365 (MS Outlook, Skype for business, MS-Teams, OneDrive, Yammer).
• Assists staff with the installation, configuration, and ongoing usability of Desktop and Laptops Computers, peripheral equipment and software within established standards and guidelines.
• Troubleshoot and repair of hardware, operating systems, and applications.
• Works with IT vendor support contacts to resolve technical problems with Desktop Computing and Laptops Computing equipment and software.
• Interact with numerous computer platforms in a multi-layered client server environment.
• Ensure Desktops and Laptops computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
• Trains and orients staff on day to day use of hardware and software.
• Works with procurement team to purchase hardware and software for new staff.
• Assesses functional needs to determine specifications for purchases.
• Orders and receive computer/IT Accessories supplies.
• Maintaining LAN/WAN records and, as appropriate cable.
• Maintain IT asset register.
• Provide overall administrative support.

User Support 

• Provide client support and technical issue resolution via E-Mail, phone and another electronic medium.
• Configure software to connect to AAB online application servers.
• Provide training to staff in the use of system and applications as related to Internet and AAB IT resources.
• Obtain general understanding of OS and application operations related to company offered services.
• Identify and correct or advise, on operational issues in client computer systems.
• Perform light lifting 25lbs-40lbs.
• Perform creation of new accounts using company provide software tools.
• Individual User restriction on Software installation.
• Individual User configuration licensed Windows 10 & Office 365 as per AAI guideline.
• install and support of all ICT hardware and software.

Network Support

• Network Setup & Expansion.
• Monitor and maintain computer systems and networks.
• Network Management and Monitoring.
• Understanding of SPAM e-mail control within users.
• Ensure effective uses of IT resources within AAB users.
• Ensure that all users are connected through AD and Action Aid “prescribed” Domain.
• Ensure the internet connectivity for all users through structure LAN/Wireless cabling.
• Ensure users data backup in cloud and restore data without any damage of data.
• Power maintenance for IT Unit.
• Power Troubleshooting for IT Unit.
• Maintaining & servicing UPS for Uninterrupted Power Supply.
• Ensure Virus free Network.

Communication

• Contact with vendors for market status.
• Collect quotation for procurement of IT equipment.
• Send work order and receive order equipment’s.
• Prepare bill voucher as finance requirement. 

Required Educational Qualification and Experience 

• B.Sc. in Computer Science & Engineering will be preferred.
• 2 year(s).
• The applicants should have experience in the following area(s):
•  Network Engineer/ Desktop Support Engineer.

Desired Skills

• IT Support: Computer Hardware & Software troubleshooting.
• Operating System (Windows):  Windows XP, Windows 7,8,10, Windows 2003, Windows 2008, 2012, Windows 10, Active Directory installation.
• Application: Microsoft Office 365, Microsoft One Drive, Microsoft Teams knowledge will be added advantage.
• Networking Knowledge:
  • Designing and implementing Network (LAN, MAN, WAN, VPN) Using windows platform.
  • Active Directory services.
  • Dynamic Host Configuration Protocol (DHCP) server.
  • Domain Name System (DNS).
  • MikroTik Device Knowledge will be added advantage.

Application instructions

Only those who meet the above requirements are requested to apply following these instructions:

• Last date of application is 05 September 2020. The interested candidates are requested to apply before deadline. 
• Please click here to submit your application.

ActionAid Bangladesh aims to attract and select a diverse workforce ensuring equal opportunity to everyone, irrespective of race, age, gender, sexual orientation, HIV status, class, ethnicity, disability, location and religion. Any personal persuasion/phone call will result in disqualification of candidature. 

ActionAid Bangladesh has a non-negotiable policy of ZERO TOLERANCE towards Sexual Harassment, Exploitation and Abuse (SHEA), Child Protection Policy and other relevant safeguarding policies and expects all employees to abide by the Safeguarding Policies and Code of Conduct of ActionAid Bangladesh. 

N.B: There is no cost involved with applying for positions at ActionAid Bangladesh. Any solicitation of fund / money from job applicant should be regarded as fraudulent.